STORE POLICY
SHIPPING POLICY
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Fulfillment:
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It takes between It takes 2–7 business days to create a product and fulfill an order
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Shipping:
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The average shipping time is 4 business days depending on the delivery destination
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International:
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We offer international shipping
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EUROPE
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Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Ukraine, United Kingdom, Vatican City
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EFTA STATES
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Iceland, Liechtenstein, Norway, Switzerland
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CANADA
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AUSTRALIA / NZ
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JAPAN
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WORLDWIDE
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We do not ship to all other countries and territories not mentioned above, excluding Cuba, Crimea, Iran, North Korea, and Syria.
*Important: due to COVID-19/holidays, shipping time may delay.
We are conscious of overconsumption and overproduction so that is why we are creating our products on-demand and in limited quantity. It's small and we want to do our part no matter what. Our goal is to grow into a more sustainably conscious brand.
RETURNS POLICY
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Digital Products:
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We are unable to offer any refunds. Please contact us if you have any questions.
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Physical Products
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All sales are final with your purchase because all of our products are created on-demand and made just for you. We only accept returns or exchanges for item(s) damaged in transit or incorrect.
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Wrong Address:
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If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
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Unclaimed:
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Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).
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Notification for EU consumers:
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According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
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the supply of goods that are made to the consumer's specifications or are clearly personalized;
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sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Wilsar Creative reserves rights to refuse returns at its sole discretion. This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
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Please send inquires/questions to contact@wilsarcreative.com
PAYMENT METHODS
Credit / Debit Cards
PAYPAL